Phones

Create an accurate listing with the correct price, stock, photos, condition, collection details, and delivery information. Never ask a buyer to pay outside UniDeal.

Wait until the order page shows that payment is verified and protected. Do not rely on screenshots, messages, or transfer promises.

Use Accept Paid Order only when the exact item is available. Use Cannot Fulfil This Order when you cannot complete it; the buyer is refunded according to the protected-order rules.

Prepare the exact item. Item Ready is an optional notification. A seller may assign an active authorized delivery agent where that feature is available.

Present the exact item and give the buyer enough time to inspect it. Never pressure the buyer to reveal the code before inspection.

Ask for the code only at the actual handover after inspection. Enter it only on the protected order page; an assigned delivery agent may enter it only for an order assigned to that agent.

Enter the valid code once. The system marks it used, completes the order, releases the correct net escrow amount, and credits your available withdrawal balance.

Open Withdrawals, choose a verified bank account, enter an amount from your withdrawable balance, complete the withdrawal PIN check, and submit the request. The amount stays locked while the transfer is processed.

Use Buyer Not Responding when handover evidence exists but the buyer disappears or refuses to respond. Escrow remains held while the case is reviewed.